Return and Refund Policy

Return & Refund Policy – JOELISA MARISOL CRUZ ECOM LLC

At JOELISA MARISOL CRUZ ECOM LLC, your satisfaction is our top priority. We’ve established the following Return & Refund Policy to ensure a smooth and worry-free shopping experience.

Eligibility for Return, Refund, or Exchange

You may request a return, refund, or exchange within 7 days of receiving your order. Unfortunately, we cannot accept any requests beyond this timeframe.

To be eligible, items must meet the following conditions:

  • Unused and in original condition
  • Returned in the original packaging

You Are Eligible for a Return, Refund, or Exchange If:

  • You received the wrong product
  • The product has manufacturing defects
  • The product was damaged during shipping (eligible for a free replacement or refund)
  • The product appears to have been tampered with

Important Notes:

  • Change of mind is not accepted as a valid reason for return.
  • A 25% restocking fee applies to all returned items.
  • Return shipping costs are the responsibility of the customer.
  • If you cancel or request a refund for your order for any reason, a 5% transaction fee will be deducted from your refund.

Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or denied.

If approved:

  • The refund will be processed and automatically applied to your original method of payment within a few business days.

Exchanges (If Applicable)

Exchanges are only available for items that are defective or damaged.

To request an exchange:

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company — it may take some time for your refund to post.
  • Contact your bank — processing delays are sometimes possible.

If you’ve done all of the above and still haven’t received your refund, please contact us at joelisamarisolcruzecomllc@gmail.com for assistance.

Sale Items

All sale items are eligible for returns and refunds if they meet the same return conditions outlined above.

Contact Us

JOELISA MARISOL CRUZ ECOM LLC
3603 CANTERBURY DR, BAYTOWN, TX 77521
📞 Phone: +1 (325) 480-9150
📧 Email: joelisamarisolcruzecomllc@gmail.com